jilicom Privacy Policy – How We Handle Your Personal Data

When you register and use jilicom, we collect the personal information needed to operate your account safely and in compliance with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, bet history, and account activity logs to ensure the integrity of every game and payment. Technical data — including your IP address, device type, browser version, and session timestamps — is gathered automatically each time you access the platform. If you contact our support team, we retain records of those communications to improve our service and resolve any disputes fairly. We do not collect sensitive personal information beyond what is strictly necessary for account management, regulatory compliance, and responsible gaming obligations. All data collection practices are aligned with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act 10173).

Your personal data is used primarily to create and manage your jilicom account, process deposits and withdrawals in Philippine pesos, and verify your identity as required by our operating obligations. We use your activity data to personalise your experience — for example, to show you relevant promotions on the Promotion page or to calculate your tier on the VIP page. Transactional and behavioural data also helps us detect and prevent fraud, money laundering, and other prohibited conduct that could harm the platform or other players. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are not optional as they are necessary for the safe operation of your account. Where you have given explicit consent, we may also send you promotional messages about new games, bonuses, or events; you can withdraw this consent at any time by contacting our support team. We never sell your personal data to third parties for their own marketing purposes.

jilicom shares your personal information only with parties who need it to help us deliver our services or meet our legal obligations. Payment processors and banking partners receive the transaction data necessary to complete your deposits and withdrawals securely. Identity verification providers may receive copies of your ID documents to confirm your eligibility to play on the platform. Regulatory authorities in the Philippines, including those overseeing online gaming and anti-money laundering compliance, may receive data as required by law — we have no discretion to withhold information in these circumstances. We work with fraud prevention and cybersecurity services that analyse account and device data to protect the platform from abuse; these partners are contractually bound to use your data only for the purposes we specify. We do not transfer your personal data outside the Philippines unless the receiving country provides an adequate level of data protection or appropriate safeguards are in place. Any third party that receives your data is required to handle it in accordance with applicable Philippine data protection law.

Protecting your personal information is a core responsibility that jilicom takes seriously at every level of our platform. We use industry-standard Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers, ensuring that your login credentials, payment details, and personal records cannot be intercepted in transit. Account passwords are stored using strong one-way hashing algorithms, meaning that even our own staff cannot read your password — if you forget it, it must be reset rather than retrieved. Access to personal data within our organisation is strictly limited to staff who need it to perform their job functions, and all such access is logged and audited regularly. We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses before they can be exploited. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities within the timeframes required by law. You can help keep your account secure by using a strong, unique password and by logging out whenever you finish a session, especially on shared or public devices.

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal, regulatory, and operational obligations. Under Philippine anti-money laundering regulations, transaction records must be kept for a minimum of five years from the date of the transaction, regardless of whether your account is still open. Identity verification documents are retained for the period required by our operating licence and applicable law, after which they are securely deleted or anonymised. If you request account closure, we will deactivate your account promptly; however, certain records will be retained for the legally required retention periods before being permanently removed from our systems. Data held purely for marketing purposes — such as your consent to receive promotional messages — is deleted as soon as you withdraw that consent, unless we are required to keep a record of the consent itself for compliance reasons. We review our data retention schedules regularly to ensure we are not holding personal information for longer than necessary. If you have questions about how long a specific category of your data is kept, please reach out to our support team.

As a player based in the Philippines, you have a number of rights over your personal data under the Data Privacy Act of 2012 that jilicom is committed to upholding. You have the right to be informed about what data we hold about you and how it is being used — this Privacy Policy is our primary means of fulfilling that obligation. You may request access to a copy of the personal information we hold about you at any time by contacting our support team; we will respond within a reasonable timeframe and in a format that is easy to understand. If any of your personal information is inaccurate or out of date, you have the right to request that we correct it, and we will do so promptly after verifying your identity. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We will never penalise you for exercising any of these rights, and we aim to handle all data subject requests fairly, transparently, and without undue delay.

jilicom uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience as a player. Essential cookies are required for core functions such as keeping you logged in during a session, remembering your language preference, and maintaining the security of your account — these cannot be disabled without affecting how the platform operates. Performance cookies help us understand how players navigate the site, which pages are visited most often, and where technical errors occur, allowing us to prioritise improvements that matter most to our users in the Philippines. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage cookie preferences through your browser settings; however, disabling essential cookies may prevent certain features from working as expected. Our cookie practices are reviewed periodically to ensure they remain proportionate and aligned with applicable privacy standards. For more detail on specific cookies in use, please contact our support team.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or the way we operate the platform. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via the contact details held on their account. We encourage you to review this page periodically so that you are always aware of how your personal information is being handled. Continued use of jilicom after any update to this policy constitutes your acceptance of the revised terms. If you disagree with any change, you should stop using the platform and may request account closure by contacting our support team. Previous versions of this policy are available on request. For any questions or concerns about this Privacy Policy or our data handling practices, please visit our FAQ page or get in touch with our support team directly.