Gaming should always be fun. At jilicom, we are committed to making sure every player in the Philippines enjoys a safe, balanced, and enjoyable experience — with the tools and information to keep it that way.
At jilicom, responsible gaming is not just a policy — it is a core part of how we operate for players across the Philippines. We believe that entertainment should never come at the cost of your wellbeing, your finances, or your relationships. That is why we have built practical tools and clear guidelines directly into the platform, so you always have the means to stay in control. Whether you are a casual player or a regular, these resources are available to you at any time, free of charge.
You can set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is in place, it cannot be increased immediately — a cooling-off period applies to protect you from impulsive decisions. This gives you full control over how much you spend on the platform each period.
Long gaming sessions can sneak up on you. Our platform lets you set session time alerts so you receive a notification when you have been playing for a set duration. Taking regular breaks keeps the experience fresh and helps you maintain a healthy balance between gaming and everyday life.
If you feel you need a longer break, our self-exclusion tool lets you temporarily or permanently suspend your account. During the exclusion period, you will not be able to log in or receive promotional communications. Contact our support team to activate this option at any time.
Reality check pop-ups appear at regular intervals during your session to show you how long you have been playing and how much you have wagered. These brief prompts are designed to keep you aware and grounded, so you can make informed decisions about whether to continue or take a break.
We use strong verification measures to ensure that only you can access your account. You can also request a temporary account lock if you are going through a difficult period and want to remove the temptation to play. Your security and peace of mind always come first at jilicom.
jilicom is strictly for adults aged 21 and above, in line with Philippine gaming regulations. We carry out identity verification during registration to prevent minors from accessing the platform. If you suspect that someone under age is using an account, please report it to our support team immediately.
Problem gambling can affect anyone, regardless of how experienced or disciplined a player you are. Knowing the early warning signs is the first step toward getting back on track. If any of the points below sound familiar, we encourage you to use our self-help tools or reach out for support — there is no shame in asking for help.
If you recognise two or more of these signs in yourself or someone you care about, please do not wait. Use our self-exclusion tool, set a deposit limit, or contact our support team right away. You can also reach out to the Philippine Amusement and Gaming Corporation (PAGCOR) or a local mental health professional for confidential guidance.
Responsible gaming is not about playing less — it is about playing smarter. A few straightforward habits can make a big difference in keeping your experience positive and sustainable over the long term.
Decide on a fixed amount you are comfortable losing before you start. Treat it like entertainment spending — once it is gone, the session ends. Never use money set aside for rent, food, or bills.
Set a timer before you begin and stick to it. Short, focused sessions are more enjoyable than marathon plays that leave you drained. Use our built-in session reminders to help you stay on schedule.
Approach every session as entertainment, not as a way to earn income. Wins are a bonus, not a guarantee. Keeping this mindset removes pressure and makes the experience genuinely enjoyable.
If gaming ever starts to feel like a burden, talk to someone you trust. Opening up to a friend, family member, or counsellor is a sign of strength. Our support team is also available around the clock if you need a confidential conversation.
Our support team is here for you any time. Visit our FAQ page for quick answers about account tools, limits, and self-exclusion. You can also log in to manage your responsible gaming settings right now, or create a new account and start your journey with healthy habits from day one.